Refund and Returns Policy

Welcome to DIGI-ROO
At DIGI-ROO, we are dedicated to empowering individuals through high-quality online courses that enhance digital skills and foster personal and professional growth. Your satisfaction and trust are of the utmost importance to us.

This Refund and Returns Policy outlines the conditions under which refunds may be granted, along with guidelines to ensure transparency and mutual understanding. By purchasing a course or digital product from DIGI-ROO, you agree to the terms stated in this policy.

Refund Eligibility

We strive to deliver accurate, reliable, and valuable content. However, we recognize that issues may arise, and we offer refunds under the following circumstances:

Course Not as Described
If the course content significantly deviates from the description provided on our website, you may request a refund.
- Refund requests must be submitted within 14 days of purchase.
- Please include detailed feedback regarding the discrepancy to help us improve.
Technical Issues
If you experience technical difficulties preventing access to or proper utilization of the course:
- Contact our technical support team at support@digi-roo.com.
- If the issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund.
Non-Delivery of Product
In rare cases where you do not receive access to your purchased course:
- Notify us within 14 days of the order date.
- Our team will promptly investigate and ensure delivery or process a refund if applicable.

Refund Exemptions

Refunds will generally not be granted under the following circumstances:

Change of Mind
As digital products are non-tangible and irrevocable, refunds for buyer’s remorse or a change of mind are not permitted. We encourage you to carefully review course previews and descriptions before making a purchase.
Partial Completion or Non-Usage
Refunds are not provided for:
- Courses that have been partially completed.
- Courses purchased but not accessed, as the value is considered delivered upon granting access.
Unauthorized Purchases
Purchases made fraudulently or without proper authorization are non-refundable unless determined otherwise through an internal review.

Duplicate Purchases

If you inadvertently purchase the same course multiple times:

Notify our team within 7 days of the duplicate transaction.
We will review your account to confirm the duplicate and may issue a refund provided the additional purchase has not been accessed.

Refund Process

To ensure a smooth refund process:

Request Submission
- Email support@digi-roo.com with the following details:
  - Order ID.
  - Date of purchase.
  - Reason for refund request (include screenshots or details if applicable).
Review Timeline
- Refund requests will be reviewed within 5 business days.
- We may contact you for further clarification or to resolve issues.
Processing Time
- Approved refunds will be processed within 7-10 business days.
- Processing times may vary depending on your payment provider.
Refund Methods
- Refunds will be issued to the original payment method used for the purchase.

Support and Resolution Commitment

DIGI-ROO is committed to providing exceptional customer service. If you encounter any concerns or require support, our dedicated team is available to assist you at support@digi-roo.com.

Important Notes

Non-Revocable Digital Products: By purchasing from DIGI-ROO, you agree that digital content is delivered as-is and is non-returnable once accessed or downloaded.
Policy Updates: This Refund and Returns Policy is subject to updates without prior notice. Please review it periodically to stay informed of any changes.

Contact Information
If you have questions or need assistance, please contact us:

Email: support@digi-roo.com
Address: 2/290 Boundary Street, Spring Hill, QLD 4000

Thank you for choosing DIGI-ROO as your trusted partner in digital education.